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Most Common Questions
Shopping Online
Gift Cards

A Gift Card is a physical plastic card delivered by mail or purchased online or in store. An e-Gift Card is an electronic voucher delivered via email purchased online. Both can be used online or in store.

Yes! Physical Gift Cards and e-Gift Cards have two designs to choose from. When purchasing, you can choose your design and write a Gift message.

Your e-Gift Card will arrive in your inbox as soon as your payment has been approved by your bank. If an e-Gift Card has not arrived within a reasonable time frame, please check your junk mail folder before you contact customer care.

All Gift Cards are valid for 3 years from the purchase date and can be used both online and in store.

Redeem your Gift Card online by entering the Gift Card number and PIN at the checkout or take your Gift Card in to store and a staff member will process your order using your Gift Card.

Yes, you can pay the balance with any method of payment available on our website or in store.

Please treat your Gift Card like it is cash as it cannot be replaced or refunded if lost or stolen.

No, Gift Cards cannot be returned, refunded or exchanged for another denomination.

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Yes, our prices include GST and other taxes. Our policy is to offer the same prices to Australia and New Zealand customers. However, orders shipped to New Zealand which are equivalent to NZ$400 may incur customs charges and duties charged by NZ Customs once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. beme is not responsible for and will not reimburse any of these charges and duties.
Customs charges and duties are the responsibility of the Customer and will not be refunded by beme. There are limited times when only the duty and GST can be refunded to you by the NZ Customs Service.

Afterpay offers simple instalment plans for online shoppers allowing a purchase to be paid for in four equal instalments, due every fortnight. After you check out, your order will be shipped to you straight away. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight

Yes – Afterpay will follow our online returns policy. Once we process the refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.

No, Afterpay is a free product. Afterpay will never charge customers interest, and the only fees applied are late fees if their scheduled payments are not paid on time. Late fees are $10 if a payment is overdue, with a further $7 applied if it is overdue for more than 1 week, totaling a maximum of $17 per overdue payment.all payments made will be refunded and any future payments scheduled will be cancelled.

While Afterpay is free, late fees are charged if an automated payment fails. If an automatic payment fails, you have until midnight (AEDT in the summer months and AEST in the winter months) to make payment. After midnight, if that payment has not been made, you will incur a late payment fee of $10 and a further late fee of $7 if the payment is not made within one week (as stated in the Afterpay Terms), totalling a maximum of $17 per overdue payment.

Yes, you can now return your Online AfterPay order In store & Online. Please follow our online returns process

Afterpay's customer services can be contacted via email at info@afterpay.com.au or by phone on 1300 100 729. These operate 24 hours a day, 7 days a week.

Visit the Afterpay website

For in store refunds just bring your invoice and original method of payment along with your purchase.

Full price items can be returned in store free of charge within 30 days from the date your order is received.

Please refer to our refunds and exchange policy for more information on how to return your items back to us online or in store.

Beme online orders cannot be exchanged, and will be refunded if sent back to us. T&C's Apply.

If you require a different size or product please place a new order online or visit your local Beme Store for an exchange.

Simply bring your invoice and original method of payment along with your purchase,

Items can be exchanged in store within 30 days from the date your order is received.

Certain conditions apply. Please refer to our Returns Policy for more information.

You have 30 days from when you receive your parcel to return any items you do not want.
Please refer to our refunds and exchange policy for more information.

As a gift recipient you have the same opportunities as a purchaser to exchange or return your item. All you need is an order confirmation to show proof of purchase. Please note that if you require a refund it will be in the form of a beme Gift Card.

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact customer care and have handy your order number. From here we will arrange for the faulty item to be returned free of charge and you will be provided with a return authorisation ID. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.
Please refer to our refunds and exchange policy for more information.

Please allow up to 15 working days for your return to be processed. During busy periods (e.g. Christmas, Easter and Sale) Australia Post may take a little while longer to get your package back to us, so please allow up to 20 days for us to process your return from the time you send your goods. We'll be doing our best to refund/credit your account as soon as the package is in our hands. Please remember, your financial institution can take an extra few days to get the refund back into your account.

No issue, we don’t mind what packing the items come back in, as long as the product(s) have the swing tags attached, are unworn and in their original condition.

Yes, we will provide a refund within 30 days from when you receive your parcel, if the item is unworn, in its original condition with tags attached and there is proof of purchase.
Please refer to our refunds and exchange policy for more information.

My Account

To create a beme VIP Account, simply click Register at the top right hand side of this page.

Log in here and update your information in the my details section.

By signing up to beme VIP rewards you are agreeing to receive emails from beme. You can opt out of receiving emails at any time. Simply follow the unsubscribe link in the latest email you were sent from us or you can contact customer care and we will unsubscribe you from our database. In both instances it may take up to 5 business days for your details to be fully removed from our system.

We’d be really sad to see you go but of course you can unsubscribe at any time. Simply follow the unsubscribe link in the latest email you were sent from us or you can contact customer care and we will unsubscribe you from our database. In both instances it may take up to 5 business days for your details to be fully removed from our system.

Simply follow the Forgotten Password instructions link at login. For security reasons, we cannot send you your password via email. So we will request you reset your password, an email will be sent to you detailing the steps. If your new password does not work please contact customer care.

Your VIP number can be found on the back of your card. It will either be a 13 digit number or a 7 digit number starting with a b or X.

We no longer require you to carry a VIP Card, when placing an order we can find you in the system using your name or email address. If you still prefer a physical card, you can pop into any one of our stores and we will give you a replacement.

There are many benefits of joining our VIP Program
- Seasonal VIP Rewards Voucher. Representing a 5% rebate on your purchases, if your season spend is $100 or more
- Exclusive invites to promotions and special events
- First notice of sale and special offers
- The latest in style inspiration, fashion and advice

This could be for a couple of reasons:
1. Log in and check that your contact details are up-to-date.
2. Make sure you have added us to your email address book. It might be that your emails are going into your spam folder.
If you don’t think it is any of these reasons please contact customer care.

Log in and check that your contact details are correct. When you have confirmed that your details are correct please contact customer care.

This information is not currently available on beme.com.au. Please contact customer care and we will happily look this up for you.

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