Refunds and Exchanges

Changed your mind? Not a problem! We’ll be happy to provide a refund or exchange. Returns and exchanges can be processed straight away by visiting your local Beme store OR by sending your product back to the Online store (please allow up to 10 working days for your return to be processed).

Exchanges

Changed your mind and want to swap your purchase for another one? Or maybe it doesn't fit as you had hoped and you would like to try another size. It's not a problem.

Products can be exchanged within 21 days from the date you received your order. We'll be happy to exchange the item if it is unworn, in its original condition with tags attached and there is proof of purchase. The exception to this is earrings, due to health and safety reasons, in which case an exchange will not be given. Swimwear can only be exchanged if it is unworn with the tags and hygiene strip still attached.

For in store exchanges just bring in your invoice and original method of payment along with your purchase. Otherwise simply phone us on 1300 728 980 and have your order number handy. We will arrange for the product to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

All goods will be inspected upon return.

Refunds

You are welcome to a refund for the full cost of goods (excluding any delivery charges unless goods are faulty) within 21 days from the date that you receive your order.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the products to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear can only be refunded if it is unworn with the tags and hygiene strip still attached.

For in store refunds just bring in your invoice and original method of payment along with your purchase. Otherwise simply phone us on 1300 728 980 and have your order number handy. We will arrange for the product to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps.

Faulty Goods

We want to sort out any issues with faulty items straight away. As soon as you discover a fault, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

Returns Generally

It's simple & convenient to take advantage of our free returns by Australia Post, all you need to do is:

  1. Phone us on 1300 728 980 to obtain a return label and authorisation ID from our customer care team. 
  2. Complete the Refund/ Exchange Form, with return details and your authorisation ID. 
  3. Securely pack the product, completed Refund/ Exchange Form and your invoice in an appropriate shipping bag. 
  4. Our customer care team will email your return label. Pop this label on the package and drop it in your local post box. (Remember you must call us first to obtain this return label). 

We are happy to cover the cost of sending items back to us for a refund or exchange, provided you call for an authorisation number prior to sending the items to us, but please note that any postage fees incurred with the original order will not be refunded.