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Returns Policy

 

ONLINE RETURNS - AUSTRALIA:

Return your way! Pick from the following options to return your item.*

*Sister Brand & Third Party Partner products may only be returned to online and cannot be returned in store.

Please read below T&Cs in full before returning your item to online or stores.

TERMS AND CONDITIONS

We want you to love your purchases. If you change your mind, we are happy to provide a refund, exchange or gift voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear. Excludes delivery charges.

ONLINE EXCHANGES

We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full. If you require a different size or product please place a new order at https://www.beme.com.au or visit your local Beme Store* for an exchange. 
*Please note that due to COVID-19, Beme stores are currently closed.

FINAL SALE

All Final Sale items are non-refundable for change of mind, instore or online.   Please contact our customer care team by emailing stores.customercare@mosaicbrandsltd.com.au if you have any further questions.   Our return policy is in addition to your rights under the Australian Consumer Law.


Free Store Exchange

Looking to exchange your item? Simply head into any of our Beme or Rockmans stores for a free exchange of your items within 30 days of receiving your order.



FIND MY LOCAL STORE

Parcel Point

Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days.
FREE!


BOOK MY RETURN

Courier Pickup

Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $8.95.



BOOK MY COLLECTION

Australia Post

Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.

 

 

PRINT MY LABEL

Change of Mind  

Health Essentials are non-refundable where you have simply changed your mind about products purchased in the following categories:

  • First aid kits
  • Hand sanitiser
  • Cleaning and masks
  • Anti-bacterial Wipes
  • Thermometers
  • Vinyl Gloves

Pre-order: Please allow up to 6 weeks for delivery.

 

Be Fit Foods Refunds

Without limiting your rights under Australian consumer law:   

1.  If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion.

2.  If the problem is minor, you are entitled to a replacement or a gift voucher.

We are unable to provide a refund for change of mind or taste preference after we have processed your payment. 

 

SISTER BRAND & BRAND PARTNERS RETURNS

We do not accept in store returns for Sister Brand or Brand Partners Products. These products are identified on the product page and your invoice with the relevant brand name. If you wish to return a Sister Brand or Brand Partner product you are welcome to send it back to us in accordance with our standard Online Returns policy.

AFTERPAY RETURNS

Afterpay returns can be accepted via your local store or online. If your order consists of Beme and Sister Brand items you must return your order using our Online Returns Process and cannot return your order in store. Once we process your refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.

CANCELLATIONS AND ORDER AMENDMENTS

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts or rewards
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.

PRODUCTS PURCHASED VIA MARKETPLACES (AMAZON, EBAY, CATCH)

We do not accept in store or online returns for Beme products purchased via the above marketplaces. To return an item purchased from these websites, please place a return request back through the original website.

INCORRECT ITEMS OR FAULTY GOODS

We will do everything we can to sort out issues with faulty items straight away.As soon as you discover a fault, please phone our friendly Customer Care team on - 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

 

EZIBUY RETURNS

You are welcome to return your Ezibuy product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above. Please note: As EziBuy products are available exclusively online we cannot accept in store returns.

 

THIRD PARTY PARTNER BRANDS RETURNS

You are welcome to return your products for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above. Please note: As these products are available exclusively online we cannot accept in store returns.


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