SHIPPING & DELIVERY  

DELIVERY DELAYS

Please Note: Click and Collect and Parcel Point are currently unavailable at this time.

Due to the COVID-19 pandemic our delivery times can take a little longer than usual. 

We have now employed extensive sanitary measures throughout or pick and packing and dispatching operations.

For more information please visit the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

We are experiencing high demand Due to high demand we are experiencing some delays in processing orders and enquiry response times may be delayed on account of high volumes. You may experience a delay in receiving your email shipment notification.

We apologise for any inconvenience this may cause. Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than the standard time frames outlined below to get your delivery.  

Items in your order may ship separately We are currently shipping items from multiple locations Individual items in your order may ship separately and arrive separately.  

We’d like to thank our customers for their patience and understanding as we work through this challenging period.

Delivery options

At the checkout you have two delivery options:

1. Standard delivery

Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)

Authority to leave

If you are not home your parcel will be left at your front door with no signature required (W.Lane cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)

2. Click & Collect - Temporarily Unavailable

Collect your online purchase at your local store. If your items aren't available at your local store, we'll ship them there for you at no extra cost.* Purchases under $80 will attract a $5 flat fee.

Click & Collect Deliveries can take up-to 3-14 Business Days Excluding Remote or Rural areas which may take longer.

For more information about Click & Collect click here.

Sister Brand Deliveries

• Sister Brand products may be shipped separately from  their corresponding warehouse and no additional shipping charges will be applied to these parcels.
• You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.
• For more details about our Sister Brand Returns policy please click here
• Please Note: We do not accept in-store returns - only via online returns. 

EziBuy Deliveries

• EziBuy products will be shipped separately from New Zealand. If you have purchased a mix of EziBuy and W.Lane items, you will receive 2 parcels (at no extra charge of course).
• EziBuy orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider. See our full terms and conditions here
• Please Note: We do not accept in-store returns - only via online returns.